GRIEVANCE REDRESSAL CELL

1. Administrative Policy Number (APN): VKM/GRC/2017-001
2. Functional Area: Student Grievances
3. Brief Description of the Policy: Policy aims at focusing a transparent and effective mechanism for timely redressal of students related grievances creating an amiable environment for their mental growth based on love, trust and responsibility.
4. Policy Applies to: All the stakeholders - Students, Teachers and Administrative Staff
5. Effective from: 2017
6. Approved by: Principal
7. Responsible Authority: Principal, Co-ordinator of the GRC and Student Advisory, and Members
8. Reason for the Policy: Transparency, Accountability and Fairness in Grievance Redressal Process
9. References for the Policy: UGC (Grievance Redressal) Regulation and Banaras Hindu University Guidelines

The College is dedicated to the goal of overall development of the students and provides an all-inclusive environment for them. The Grievance Redressal Policy ensures effectual and methodical procedure for redressal of students’ grievances.

• Build a favorable environment: Foster a supportive atmosphere for the holistic development of students.
• Enable trust: Ensure students feel confident that their grievances will be heard and addressed fairly while maintaining confidentiality.
• Promote Relationships: Encourage positive interactions among students, faculty, and administrative staff.
• Empower students: Motivate students to advocate for themselves and others eradicate the fear of victimization.
• Raise Awareness: Educate all stakeholders about relevant government policies regarding student grievances and their roles in the process.
• Ensure Transparency: Maintain an objective, confidential, transparent, and timely grievance redressal process.

• Adopt a policy of Zero tolerance towards complaints lodged by students regarding harassment of any kind.
• Clearly communicate the information about the Cell’s objectives and operational procedures.
• Recognize and analyse all grievances submitted by students.
• Facilitate a decision-making process to find effective solutions.
• Maintain detailed records of grievances and documents.
• Inform students about the grievance procedures during the orientation program at the start of each academic year.